Difficult Customers

Discussion in 'UPS Discussions' started by UpstateNYUPSer, Sep 12, 2014.

  1. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    I searched but could not find any threads on this subject....

    Do any of you have that one customer who simply drives you crazy? I have this residential customer who is quickly becoming a serious PITA. He is a retired postal worker so I don't know if he has a grudge against us or not but his delivery "requirements" far exceed what we are required to provide. His home is a perfect front door driver release yet he insists that we deliver everything to his back door, which is actually located on a side street. No problem---I drive down that street, turn around in the first driveway on the right, pull up to his house, DR BD. Normally he is not home (thank goodness) but last time he was there and he told me that I am to open his back door and put everything inside of his house. I told him that I do not feel comfortable going in to his home and that all deliveries would be made per his request to his rear door and that they would be bagged in case of inclement weather. I had an S&V ride on Tuesday and discussed this stop with my on-car, who agreed that we should not be going in to customers' homes. Anyway, I received an ODS yesterday reminding me that all deliveries to this house are to be made to the rear door. I am to the point where I am seriously considering putting this guy on will call.

    My question to you: Should I give in to the customers "requests" and open the rear door to his home and place the packages inside his home or should I stick to my guns and continue to place the packages out of sight and weather at his rear door per his request?
     
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  2. retiredTxfeeder

    retiredTxfeeder cap'n crunch

    Times, they are a changing. 35 years ago, I did stuff like this, even had keys and security codes to peoples homes. Hell, back then most people didn't even lock their doors ( I delivered in a semi-rural area). Nowadays, No way would I even set foot in somebody's house with a negative attitude about myself or the company. I wouldn't open myself up to the possibility in case someone burglarized this house. Hell, he might even be setting you up, ya never know.
     
  3. Jack4343

    Jack4343 FT DR Specialist

    I would not step one foot in his door. Ever. A customer like that is a set-up for trouble. The moment you do that you will receive a call from our security department stating that this customer accused you of entering his home and stealing something. I have placed things inside homes of elderly people but only when they open the door and I have one foot inside the house and one outside. We had a driver that went in to rescue an elderly lady that had fallen and couldn't get up (I know...the old joke) and helped her back into her wheelchair only to have her daughter call in saying that her purse was stolen by the driver. Luckily they found the purse but lesson learned. New DOK...when in doubt...stay out!
     
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  4. upschuck

    upschuck Avatar bet gone wrong

    Do not place anything in his house. One day he will misplace something and blame you for stealing it.
     
  5. BrownTexas

    BrownTexas Well-Known Member

    Agree with all previous posts. He is just giving you some bait so he can hang you.
     
  6. What'dyabringmetoday???

    What'dyabringmetoday??? Well-Known Member

    Perhaps the customer is not the "PITA" and perhaps he doesn't have a grudge with "us" but with with you Dave. Take a look around the cafe and see how you treat others and the ramifications. Just saying...
     
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  7. brownmonster

    brownmonster Man of Great Wisdom

    I would put it in his house. Do it all the time.
     
  8. What'dyabringmetoday???

    What'dyabringmetoday??? Well-Known Member

    Isn't it weird that the DIAD has a release for inside rear door?
     
  9. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    Actually the release is for rear door, not necessarily inside.
     
  10. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    ....and if he were even halfway nice about it I probably would....
     
  11. What'dyabringmetoday???

    What'dyabringmetoday??? Well-Known Member

    So, Dave, are you saying that there is not a release for inside rear door? There always was. Perhaps not now. Of course, you are never wrong so I must be.
     
  12. What'dyabringmetoday???

    What'dyabringmetoday??? Well-Known Member

    Also- there is a release for inside fd and sd as well.
     
  13. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    I don't believe there is a release specifically for placing packages inside their rear door. There is one for placing it outside of their rear door. If I have time today (after making my contractually required 30-40 posts) I will check it out and get back to you.
     
  14. brownmonster

    brownmonster Man of Great Wisdom

    We have a release location big letter H. Inside House.
     
  15. What'dyabringmetoday???

    What'dyabringmetoday??? Well-Known Member

    Oh my goodness Dave- you are unaware of how to go into the other screen for the extra delivery options?
     
  16. brownmonster

    brownmonster Man of Great Wisdom

    Have him sign up for my choice. He can put in a release location and you would be off the hook.
     
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  17. What'dyabringmetoday???

    What'dyabringmetoday??? Well-Known Member

    Dave is freaking out right now because he didn't know he could release inside rear door. Priceless.
     
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  18. upschuck

    upschuck Avatar bet gone wrong

    FD,SD,RD are for envelopes that you can slide between the storm door and screen door, not for taking a box inside of the house.

    Jerks get the minimum from me.
     
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  19. What'dyabringmetoday???

    What'dyabringmetoday??? Well-Known Member

    If they are non-jerks I say slide them on INSIDE the door. About as far out of weather and view as it gets. Ask Upstate. Lol.
     
  20. Service,is all we have.