My boss has said with him only owning 5 routes and the 99.8% service they want for the month he has yet to see a bonus. Bottomline drivers aren't going to give that kinda service making 650 to 700 a week. It just takes one driver to screw up the bonus for everyone else and if we are not going to bonus what incentive is there to work any harder. This will ultimately be the downfall of the smaller contractors at terminals. The drivers who used to get bonuses are not seeing one because everyone is having a hard time meeting 99.8%. The good drivers that are use to bonus are leaving left and right. We all heard more money when we went to this model and that has not happened. Contractors are asking drivers to take days off now because the are short on money. I see another lawsuit very shortly in the future.
Hate to break it to you, but service number is a small percentage of one incentive. The contractor gets 2 different incentives, 1 safety and 1 service/pickups/complaints. The service portion kicks in at 99.4% and goes up from there, it should be pretty easy to hit.
What lawsuit are you seeing? Pay going down is not grounds for a lawsuit, it's business as usual in America.