UPS does not pride itself on integrity, UPS prides itself on screwing both its customers and its employees out of as much money as possble in order to benefit its shareholders.
You need to call the 1-800 number. You also need to file an Article 37 grievance. You are being instructed to falsify delivery records, which is a form of coercion, which is a contract violation. Even if the grievance doesnt ultimately prevail, it will have the effect of exposing what your management is doing. Not only are our customers being defrauded out of the refunds that they are entitled to, but the absence of "missed" packages on the report enables your area management to pretend that the "plan" is working....which means that the same thing will happen again next year. The "plan" must be exposed for the failure that it is, which wont happen as long as your management continues hiding the truth.