dilligaf
IN VINO VERITAS
OH GOD/G-D, Does this mean we will have to deal with another package not getting del when it was supposed to.Now the troll will have to deal with I-5 and I-90 being closed for a few days due to flooding.
OH GOD/G-D, Does this mean we will have to deal with another package not getting del when it was supposed to.Now the troll will have to deal with I-5 and I-90 being closed for a few days due to flooding.
OH GOD/G-D, Does this mean we will have to deal with another package not getting del when it was supposed to.
Great--another 161 posts dealing with our inability to deliver packages while paddling a canoe.
Wescaddle;
Imagine that the drain in your sink became clogged, only there was NO WAY for you to shut off the water. Your only option would be to take every drinking glass, bowl, cup, can and spoon you could find and bail water like hell to keep the sink from overflowing. Imagine doing this non-stop for a week, to the point where every square foot of your kitchen is full of these reserviors of water. Now imagine that you were required to find ONE particular drop of water in the midst of all of those thousands of cups, bowls and glasses that you had desperately piled everywhere. How possible do you think that would that be?
That is exactly the situation UPS faced in the Pacific NW during the recent storms. The rest of the country kept sending packages. They kept coming, and coming, and coming and there was no way to stop them, yet due to the weather we simply could not get rid of them as fast as they arrived. There are physical limitations to how many millions of cubic feet of backed up delivery volume it is possible to force into a finite number of trailers. There are physical limitations to how many hundreds of thousands of packages a given facility is capable of processing, scanning, sorting, loading and delivering in a 24 hr period. And there are physical limitations to our ability to find one particular package in a system that is overloaded with 250,000 or more of them. Just as hose of given diameter is only capable of allowing so many gallons per minute to flow thru it regardless of the pressure applied, our facilities are only capable of dealing with so many packages per hour regardless of how hard we work or how well the operation is managed.
I am glad that UPS has served you well in the past, and I am glad that you will continue to use us in the future. I am sorry that we were unable to meet your expectations during the recent storms, but I for one am confident that we did everything in our power to deliver what we could in a timely manner. Is it possible that perhaps your expectations were a bit unrealistic, given the conditions? Is it possible that comparing a parcel delivery service such as UPS to a Postal Service that places envelopes in a mailbox may not be an accurate or fair comparison?
yup
for a first time poster, to ask and answer your question all while acting like you dont know the answer......you are purdy smart!!!!
d
PS, I guess by now even the most sincere tree hugger out there has figured out that you guys have really pissed off
mother nature. I guess she does not need your help as much as you thought?????
IE didn't get their volume measurement memo about only having a 10 gallon sink because they thought they could put 20 gallons in it. The missing memo was the apparent reason the sink clogged in the first place.
So my question is "Did the pre-Christmas volume take a back-seat to the new volume so as not to have to pay for service failures?"
Im usually pretty quick to bash IE, but in this case I honestly cant see where they are at fault.
A 10 gallon sink vs a 20 gallon sink wouldnt have mattered. A 50 gallon sink wouldnt have mattered. We needed a swimming pool and we didnt have one.
In my area, UPS could have doubled the number of peak hires and rental trucks they brought in, and the outcome wouldn't have been all that much different.
Given the benefit of hindsight, there are certainly some things that could have been done better. For instance, the retain trailers full of undelivered volume from the first couple of days should have been taken out to the employee parking lot, or even left on the street. Instead, the 40' trailers got buried in behind the trailers full of new incomng volume, which themselves were simply recycled and retained as the days went on and conditions became worse. Our lot very quickly became clogged with trailers, and the trailers with the "oldest" volume were blocked in, inaccessible, and wound up being unloaded last.
The underlying issues had less to do with management mistakes, and more to do with the physical impossibility of processing, storing, loading and scanning hundreds of thousands of packages that took up several million cubic feet of unavailable space in a finite period of time when there was really no way to get rid of them.
Looks like you and I were wrong about Ten. OOOPSDilli--5 minutes 'til kickoff. Who do you like in todays games?
Tennessee over Baltimore by 3
Carolina over Arizona in a walk
Tomorrow's games:
NY over Philly by 6
Pitt over SD by 10
Next weekend:
Tenn over Pitt by 3
Carolina over NY by 3
Super Bowl
Carolina over Tenn by 3 in overtime
Best halftime show in years--Bruce Springsteen
I think IE should have some accountability here. I have seen many posts where people can't understand how IE expects them to delivery X amount of packages within X amount of hours. IE plans in the "valley" but expects success at the "Peaks". If they plan your day down to the minute and then there is a problem, how do you recover? When a major event happens that effects everyone, how do you recover?
From a business/shareholder perspective, UPS did the right thing. Deliver new packages so as not to incur losses due to service failures.
From a receiving customer perspective, UPS didn't do the right thing. This is not me saying I expected packages delivered during the snowstorm or during the remaining days when there was ice on the road. This is me saying that UPS should have gone with first -in first-out when they could start delivering again and eaten the loss. This would not be popular with the shareholders but it would have been the right thing to do.
3 turnovers. yes they did!Tennessee beat themselves.
Well Just got a call informing me that night sort will be starting at 730PM today. Guess its time to take care of all the backed up volume from the floods.
It is the peak that never ended