You guys should really let this thread die... it's been a while since the "crybabies whining about (their) Christmas gifts" were even here. At this point, you're just insulting people who aren't present, and keeping an ugly thread alive.
By the way, I'll say again what I said two weeks ago... customers are ultimately pissed off at management, not you guys. You need neither to defend yourselves nor to repeatedly point out how hard your lives on the front lines are. Customers aren't arguing against that. People know and like their UPS drivers, and want them safe, and would probably feel likewise about the sorters and loaders and such if they ever met them. People don't like the suits, with their crap decisions and complete lack of good customer relations during these crises--the same suits who left you holding the bag while they went upstate for the holidays. I think you probably harbor anger at the same people, albeit for a different reason.
Let it go...