I have noticed that UPS has been deliberately shifting some of its' costs of doing business onto its' workers. Cleaning the insides of package cars (C Wash) has not been done for 2+ years at our center. If you want a clean cab or cargo area you end up doing it yourself on a late lunch break. Cleaning of uniforms is done by individual drivers. There is no longer any cleaning service. Calling customers for inclement weather packages, and undeliverable packages (NSN, NEED APT#, etc) is expected to be done by delivery driver.