helenofcalifornia
Well-Known Member
That is the most irritating thing when in the middle of a stop, you have to stop and reply. Our flavor appears to be the DOK questions and over allowed.
SPORH is an acronym for Stops Per On Road Hour. You divide the total stops by hours worked in a day to arrive at a driver's SPORH.
The number of boxes a driver delivers and picks up factors in heavily whether or not a driver runs "scratch". A driver may have one stop where he picks up 1000 envelopes. This will allow his "route" to "work up" rather easily. So when a driver is running "scratch", he or she is looking good on paper. "Scratch", to my knowledge, is not an acronym. It simply means the driver was sent out with 9 hours of work and it took him exactly 9 hours to complete his work day.
I'm thinking grape might be it this month
The new focus is profitability. That means we will need to generate more volume to increase profitability and wiegh our decisions more carefully with profit in mind. Everything else will basically stay the same.
In my Center, we are being charged with any little safety thing and drivers are being taken out of service for a couple of day as punishment. We have had ten official accidents this year, as opposed to the same number this time last year. I think we are actually driving safer, because last year the minor things like busting a mirror with a tree limb or scrapping a bumper trying to pull out of the building were often not reported. So right now, morale is at an all time low and overtime is up. SPORH has suffered because everybody is being extra careful. We used to have 50% of the drivers run scratch everyday, the other day this was 12%. I have never seen things so bad. We are dispatched with too many stops with routes being cut and the weather is getting miserable with it hitting the 90s and very humid. Doesn't anybody up the management ladder understand what fatigue is?
That is the most irritating thing when in the middle of a stop, you have to stop and reply.
That is the most irritating thing when in the middle of a stop, you have to stop and reply. Our flavor appears to be the DOK questions and over allowed.
Big time! Before I went to Feeders, we were able to defer the message one time so you could finish with your customer. It seems that option has been removed.
I was told that stop completing a pick up away from the stop was perfectly okay. This is per my on-road supe. He said as long as go by the stop and make the pick up or attempt that he wanted me to do it this way. Hmmmm, maybe I should get that in writing?The pickup compliance deal isn't a flavor of the month anymore. Its seems to be here to stay. Our center percentage is usually high due to so many of our guys stop completing pickups during their pickups windows but not actually at the location of the pickups. You know.....the same guys that run, skip their lunches, DR apartments, sign for customers, etc..
I was told that stop completing a pick up away from the stop was perfectly okay. This is per my on-road supe. He said as long as go by the stop and make the pick up or attempt that he wanted me to do it this way. Hmmmm, maybe I should get that in writing?
I was told that stop completing a pick up away from the stop was perfectly okay. This is per my on-road supe. He said as long as go by the stop and make the pick up or attempt that he wanted me to do it this way. Hmmmm, maybe I should get that in writing?
Flavor of the month in my center is exception packages and missed scans...they're handing out warning letters left and right when drivers forget to turn in exception packages to the clerk.
Oh, and everything related to safety. Now all the drivers in my center have binders with tiny safety quizzes for each day that we have to fill out before going out on road. One more thing to deal with in the chaos of the morning...
I was thinking what the possibility of pushing back would be, in a way that could not get anyone fired.
#1 Don't bring your cell phone to work day (or month). How much harder would it be on management if they could only use the diad to contact you? How much more time wasted sending text messages. How much more time on the clock if you can't call you pickups to see if they have anything?
#2 Calling in (or texting in) everytime you hit something. Meaning any branch or bug you hit is supposed to be called in right? Where I work it's impossible not to hit a tree branch on the side streets in some spots. Make them come out and write an accident report, then refuse to deliver down the same street ever day after or walk the 2 miles to deliver.
Any other ideas?
Robert
i would get that in writing because we were told the exact opposite.
Hey Robert,
All due respect but what planet or company do you work for? HA HA. In regards to cell phones, just 5 short years ago nobody in management had mine or most other drivers and communication was strictly through the DIAD. This is the way it should be anyway. Its against company policy to use the cell phone while driving, yet I get at least 2 calls per day from my sup. Why? He knows my job consists of driving most of the time, right? So why would he put me into a position in which I need to use the phone while driving 10 times a week?
I don't answer when he calls and I don't call back on my cell. My cell is for emergencies or if my family needs to contact me on road. Its purpose definitely is not for instructions to be dictacted to me twice a day from my boss. Thats what the DIAD and PCM are for. Send me a message and I'll call you back from my next pick-up.
As for #2 Robert, no, we are not supposed to call in everything we hit. Are you serious? You call the center and tell them you hit an insect with your package car? Tree branches that graze the truck? Good grief, you can't be serious? An accident defined by UPS is "any collision between the UPS truck and another object that results in damage to the UPS vehicle, another vehicle, or property".
Sorry, but hitting an insect doesn't fall under that definition. What do you think, Robert???
I have to take exception to this, Robert. I don't have a cell phone and if I did I wouldn't use it for what you use yours. You, my friend, are what I call a closet runner/gunner. You may not speed here and there and leave your bulkhead door open, but your hurry up attitude about calling COD customers, bad Addresses and such, is NOT what you get paid to do. You get paid to wait for COD's. You also get paid to bring the address corrections to the clerk, for corrections. You are causing yourself to lose money and mgmt is looking at your route thinking that it should be run in so many hours, when in fact you're short changing the true numbers.The point is I use my cell phone to help UPS. Texting trough Diad is slow and waiting for an answer can take 20 mins to an hour sometimes. Everyday I use my phone to save time and keep customers happy. I use it so I'm not out there past 8 while my kids are going to bed. So do most others drivers. Some skip lunch until they get back to the hub so they don't have missed business pieces.