Does customer commitments not matter anymore?

Discussion in 'UPS Discussions' started by Brownt10, May 14, 2019.

  1. Brownt10

    Brownt10 Member

    Late air is the new norm in my state. When I started 6 years ago I use to get a big lecture about how important our commitment to the customer is. Now on a nice day they sheet it as weather and anything left in the building gets a future scan. Does that sound honest?
  2. The company doesn't care anymore.
    People pay top dollar for this service but yet they will spend ridiculous amount of money on chasing down misloads.
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  3. KOG72

    KOG72 I’m full of it

    If it isn’t telematics related they don’t care
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  4. It's a pile of crap.
  5. Saca La

    Saca La What is it?

    There still big on airs here
  6. trickpony1

    trickpony1 Well-Known Member


    Hope this helps.
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  7. iruhnman630

    iruhnman630 Well-Known Member

    "That was the old UPS.

    This is the new UPS."

    Actual phrase repeated by the Orion team in response to questions about service when they were introducing Orion .
  8. PappyLand

    PappyLand Active Member

    Warning letters here for even thinking of having a late air.
  9. Not if they say deliver in trace.
  10. 3ohzdUpoRv0VAOX8sg.gif
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  11. trickpony1

    trickpony1 Well-Known Member are the drivers expected to gamble, "....well...I can get one bulk stop and 5 ground stops and still get all my air off..." or do they run straight air as a prudent person would?
  12. BigUnionGuy

    BigUnionGuy Got the T-Shirt

    If you tell them before you leave that you might have a problem with the time

    commitment and don't deliver any ground prior to 10:30.... it's on them.
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  13. 1989

    1989 Well-Known Member

    I only let them know after the fact. Air spa’d 2646 could not find when at stop. Or driver error.
  14. PT Car Washer

    PT Car Washer Well-Known Member

    Are you not told to identify all of your air stops before leaving the building? Last week I had NDA SPA'd to the 8000 shelf. No explanation as why.
  15. 1989

    1989 Well-Known Member

    No, if they want me to identify all my air. Leave it behind the car, for me to load.
    Was that air a bulk stop, Spa’d 8999?
  16. PT Car Washer

    PT Car Washer Well-Known Member

    No. 12:00 residential commit stops in another county.
  17. 1989

    1989 Well-Known Member

    Noon commit? You should be done by 12:00 anyway.
  18. PT Car Washer

    PT Car Washer Well-Known Member

    Had about 60 ground rural routes along with my air. 100+ miles. Got done about 14:00.
  19. BigUnionGuy

    BigUnionGuy Got the T-Shirt

    Shouldn't it be SPA'd to the 1000 section ?

    The method has always been to count and verify your air.... prior to leaving.

    That sounds like a dispatch problem.
  20. eats packages

    eats packages I have depth perception issues

    This is what I hate about my job. I always just dump air in the cabin and let the driver sort it out. But it appears too much to tell preload to look for a "1" on the package. The magic 4-didget number is the word of the lord and it is a sin to rearrange it in any way.
    We still leave 15 minutes late every day.