Here's another example of how far the cubicle-dwellers in Memphis are out of touch with couriers in the field. How about being written-up for a "Drop Box Violation"? Somehow, they have managed to heap another level of micromanagement upon us. This is how it works. While you are processing the 75 or so pkgs in your drop box, while simultaneously answering stupid customer questions, you also must check all of these packages to make sure the customer isn't "cash-only" or a scammer. If you fail to catch such a package, you get your name on the Wall of Shame, and presumably, discipline at some point in time yet to be determined. Please, oh please, let one of these desk-bound engineers ride with me someday. I will run their fat ass off trying to keep up with me and all of the rules and regulations at the same time. It's scary sometimes to see that the upper management of Express is so far out of touch with reality. It's painfully obvious, yet they keep right on pushing the envelope. Remote management from people who have never done the job and have no concept of it's vagaries and complexities. A recipe for disaster. Meltdown coming your way soon. Wait for it.