In some areas the people picking up the boxes are air only drivers that make a lower wage than regular ground/air drivers. If an air driver transports ground packages they are supposed to be paid at a higher rate and are counted on the daily operations report as an on road driver unlike the air driver.
hmmmm, I hope that all made sense.
That makes total sense! To me at least. People outside our organization might not "get it". I also think it hurts our reputation when an air driver tells a customer he can't take his grounds because "UPS will have to pay me a higher wage for the day and it will screw up the manager's numbers because it forces another route to be added to the numbers wether the driver makes 1 ground stop or 150.
Try explaining that to our customers when our company is based on service and not making certain numbers. We are talking about numbers that make absolutely no sense in this situation. Let's break it down.
The customer needs a ground pick-up at 8pm and it can only be made by an air driver because he is the only one working. If we want to be know for our excellent service than the center manager must allow the air driver to make the pick-up.
The manager is not really concerned that he will have to pay an extra $8 per hour for the day to the driver. What kills him is the fact the air route now becomes a ground route in his numbers, meaning on his operation report it shows an extra route for the day, when there really isn't.
This is where I laugh at UPS. The numbers "show" an extra route-meaning labor,fuel,wear and tear on the vehicle, benefits, etc. But the only thing hurting the bottom line would be the higher labor cost. The route was going out to make pick-ups to begin with. Now, it will be a tad less profitable because of labor cost. It won't, however, be as damaging as the operation report will show. Why UPS does this to themselves, I will never understand