XEQaF
Well-Known Member
Yes. I dealt with them frequently shortly after ISP transition since there was a lot of management that didn’t fully grasp the changes and still tried to maintain control over my personnel. I’ve had a few issues run up to PGH that resulted in changes, nothing major but necessary. I operate out of multiple buildings so I’ve dealt with several reps. If an issue is serious there’s only one that is worth talking to and he’s very good. Doesn’t always give me the answers I’d like but is very reasonable and can have a healthy debate without getting emotional. He’s also not afraid to say he doesn’t have an answer and will get back to me when he does.
If you use Contractor Relations correctly they can be helpful. They aren’t a second management, they aren’t really HR, they are more about contract interpretation and execution.
See my experience wasn't that good being in a stand alone depot with no support. Any email or voicemail would not go anywhere. Any issue that would push the edge, they wouldn't tackle probably because they didn't have the knowledge of how to resolve the issues. The only time you'd hear from them would be Christmas when they would fly in for a day, drop some donuts, and check off my city as done.
I guess in certain situations they come out to play but I believe they are another line of management to toe the line, when it comes down to it they will err on the side of caution which is protect the company and their job