You have no idea what's going on across the country, and nor do I. But I do know that you work in a small building near/on a broken island, that services, well, not that many customers. Even if you are "correct", it's probably for the wrong reasons and it's a shot in the dark. My guess is that (and this is coming from management), your center(s) are an aberration, if your average driver is paid around 46-47 hours a week. The corporate line will almost always be to do more with less, cut cut cut, until there is a major jam-up.