oko said:
Thats the problem, sometimes they are the scapegoats for drivers and sups. They are pratically doing the job without training. And then they are trained with a three hour slide show. The people who should be training them are too busy to guide them.
Actually they have a massive 40 hour training process that they go through now when they are hired. It encompasses all of their jobs and what they will face. All OMS's regardless of new or not go through one 20 hour and one 40 hour training period for their jobs. It is a lot more than a slide show, and does include tests each day, which they have to pass, not the usual UPS answers enclosed tests. Each center in our district is up to speed on the training, I can't speak for others though, but it is coming. The problem though is OMS's who have rested comfortably in their jobs, and have for the past 10-20 years, and are resistant to change, and doing things the right way, therein lies the problem. The OMS's have one of the most important jobs now in a center, and make or break your day, even more than a driver sup.