Yup, there's good and bad workers at ANY company...
Butt, it's pretty funny that the brownies in my area are trying to "scratch" on Saturdays, when there's increase in foot traffic of people walking their dogs and packs of bicyclists on the rural roads, taking in the scenery... follow those methods and they can't reprimand you for that
One customer was gonna call the wrong 800 # to complain about a wet box. I asked to see the tracking number, boom! 1Z#### told her that's UPS & to dial 800 PICK.UPS give them that tracking number, and request future deliveries to "side door porch"