We were told that CSA's would be bidding vacation with the couriers and that the swings would cover a CSA on vacation. WTF? Has anyone seen this happen before? This can't be the new policy can it?
We were told that CSA's would be bidding vacation with the couriers and that the swings would cover a CSA on vacation. WTF? Has anyone seen this happen before? This can't be the new policy can it?
Covering the counter is pretty easy. Returns are not fun and traces can be difficult even for seasoned CSA. It should be no problem to have a swing accept and release packages over the counter and have other CSA cover the other tasks. If the POS is too difficult for someone to learn, in which case that person shouldn't be a courier either IMO, then you can accept and release packages with the PPAD.
Covering the position really is no big deal. You'd mostly just be working the counter and could have plenty of downtime. Bidding vacation together might be a problem though since many CSA have seniority.
Covering the counter is pretty easy. Returns are not fun and traces can be difficult even for seasoned CSA. It should be no problem to have a swing accept and release packages over the counter and have other CSA cover the other tasks. If the POS is too difficult for someone to learn, in which case that person shouldn't be a courier either IMO, then you can accept and release packages with the PPAD.
Covering the position really is no big deal. You'd mostly just be working the counter and could have plenty of downtime. Bidding vacation together might be a problem though since many CSA have seniority.
Hey, here's the deal. Nobody should have to perform a job for which they are not trained, especially at this hell-hole. If you eff-up a package or do something wrong, think they'll cut you slack? Like Nancy Reagan used to say,"Just Say NO"!!
That's the way it is at my station too.I thought that CSA's were their own entity now, akin to being part of kinko's? My station has them seperate unto themselves for everything. We're not even allowed to work with them for light duty anymore and it's been that way for several years.
Same here. Doesn't sound right.I thought that CSA's were their own entity now, akin to being part of kinko's? My station has them seperate unto themselves for everything. We're not even allowed to work with them for light duty anymore and it's been that way for several years.
I thought that CSA's were their own entity now, akin to being part of kinko's? My station has them seperate unto themselves for everything. We're not even allowed to work with them for light duty anymore and it's been that way for several years.
Correct. Plus, CSA's have some sort of "total customer experience" thing happening (I forget the acronym). But, basically, they don't want a courier who can't do traces etc. dealing with our precious customers. Customers are supposed to only have contact with fully-trained CSA personnel.
I understand where you're coming from, but if I am a swing and I want or need hours I will work the counter. The majority of the training for the POS is STA based anyway, so you would not really be missing anything if you get some OJT there to start.
As a courier, I worked too many nights to count at the front counter. It's a very easy job. Easy hours.
I understand where you're coming from, but if I am a swing and I want or need hours I will work the counter. The majority of the training for the POS is STA based anyway, so you would not really be missing anything if you get some OJT there to start.
As a courier, I worked too many nights to count at the front counter. It's a very easy job. Easy hours.
The hardest part is not getting pissed off at the lazy CSA's. I work circles around them because I'm still in "courier mode".