so i go deliver 2 items to an apt hi-rise complex w/ a doorman...
he ask me if i'm Ground & I point to my shoulder w/ the dog logo & say, i'm Home Delivery that works on Saturdays
"well, we have 2 items waiting on Ground to pick them up for over a week now"
"why are they neglecting them?"
me, "i have no idea; maybe it's not worth the Ground driver's time to pick up 2 boxes"
"tell the residents to drive it down the street to the 24-hour Kinko's, i mean FedEx Office at the shopping center or request to have Home Delivery pick up the returns instead for future cases"
doorman thanks me
i go and drop them off at the kinko's later in the day during my RTB time so he can finally get credit for the p/ups... or should i have waited until Tues during the morning audit to let them know that Ground is still dropping the ball?
For years now, I have been queried at least several times per week by customers about Ground shipments that have been sitting there for days, waiting to be picked-up. I always politely refuse the package and tell them to call the 800 number and complain. We are always hearing from Ground contractors here on BC how great Ground is and how far they've come in terms of improving service. So, why is this still happening? At Express, a missed pickup is a really big deal, and someone will be disciplined if there isn't a really good reason for not being there by the customer close time or just not getting it at all. With all of the turnover and new people, it has become much more of a problem than it used to be.
