We were talking about drivers purposely dumping heavy deliveries off the back, which is the drivers fault it suffers damage and pretty amateur. Anything else that happened prior, poor packaging etc is of course not the drivers fault but you’re setting yourself up.
Even if damage happened prior, if you’re caught in your amateur hour dumping stuff off the back, the driver will get the blame.
I just had it this morning, heavy shipment came poorly packaged and damaged but they seen me handling with care. I advised them to get it shipped on pallets next time and they accepted it without issue.