Talked with a customer the other day, he noticed I had the new logo on shirt and old one on my hat. He said (pointing to the hat) "I miss that company" and went on to say how he started his own business and solely uses UPS. Then he told me how different the company seems to be since it went public, it is his opinion that it is the ruination of a once great company. He asked if other customers feel the same way, I told him he was the first to say something like that to me. Has anyone else had a similar reply from customers?