Dear FedEx Express Customer, We, the hourly employees of FedEx, apologize to you for the terrible service you are receiving this year. Unfortunately, ours is a company run by complete idiots, who only care about further inflating the price of FedEx stock, not providing exemplary service to our customers. Over the last few years, it has become increasingly evident that FedEx management only talks about providing superior service, with no actual plan to make it happen. Talk is cheap, so they talk a lot, and take zero action to ensure service. They have gutted our customer service network and sent those jobs offshore, they have failed to attract and retain quality employees, and they have ignored peak season volume projections. Instead of gearing-up for peak season volumes with runners and extra rental vans, they have decided to pinch pennies and just try and squeeze more productivity out of existing employees. Unfortunately, the Earth is not flat and simply tasking employees with more doesn't mean it will be accomplished. If you really want your Christmas gifts to be delivered on-time, use UPS. DO NOT use Priority Mail or Express Mail, because these products are actually transported airport-to-airport by FedEx. Believe me, FedEx will manage to screw that up too. Ship early, pack well, and DO NOT use FedEx. We're sorry that you can no longer depend on FedEx to provide even average levels of service.