When I work the preload there was and old driver that was working at 22.3 job on the inside before he retired. One day he said if your having a bad day there nothing better than dropping a TV to help things out...
Well until this guy is running a route and makes a mistake like this he has no room to speak of I had a resi stop that ordered 3 cases of salsa the other day and 1 of them smelled like 1 broke open inside but, no noise and no leakage and it was 108degrees ill claim ignorance since I couldn't be sure anything was broken, mistakes happen we are human when you're delivering 300+ packages a day eventually you're gonna make a mistake
what about the cases of printing paper? I just love when they bust all over the place, the sup makes us tape up the case missing two reams and load it anyway. When the customer opens his paper, is he wondering why there's pages with my boot prints on them?? LolIf a box has bulk glass jars of foodstuffs or cosmetics and you suspect one might be broken, the logical thing to do is to deliver it anyway, get them out of our system, and then the shipper can just credit the consignee for whatever portion of the order is missing or damaged. Theres a big difference between 1 damaged jar of salsa out of 24 versus a TV with a busted screen.
i agree, people do not pack properly. not the right size box, not enough packing material, not enough tape. i have a company on my route that gets packages they send back and forth to another company and their so cheap they reuse the boxes over and over again when they send them. when i pick them up i always tell the shipping guy this box may not make the trip, and he always says i don't care.....so i don't care either.I'm forever amazed with how often large panes of glass are shipped poorly. Really, another glass pane shipped in a cardboard sleeve stapled on the edges to keep it closed? One occurrence of isolated pressure on the front will shatter is more often than not.
Well until this guy is running a route and makes a mistake like this he has no room to speak of I had a resi stop that ordered 3 cases of salsa the other day and 1 of them smelled like 1 broke open inside but, no noise and no leakage and it was 108degrees ill claim ignorance since I couldn't be sure anything was broken, mistakes happen we are human when you're delivering 300+ packages a day eventually you're gonna make a mistake
If a box has bulk glass jars of foodstuffs or cosmetics and you suspect one might be broken, the logical thing to do is to deliver it anyway, get them out of our system, and then the shipper can just credit the consignee for whatever portion of the order is missing or damaged. Theres a big difference between 1 damaged jar of salsa out of 24 versus a TV with a busted screen.
Was I Condoning an accident? No accident can be condoned, but They happen. That's why UPS has insurance.Are you condoning what the driver allegedly did?
Was I Condoning an accident? No accident can be condoned, but They happen. That's why UPS has insurance. Is it unfortunate? Yes. I probably would have said something like hey sorry no tv for you, sorry, call here. But the guy said he saw it slip out of his hand and fall. Not that the guy threw it or anything malicious. Do we really need to be berated by a customer for having an accident with a package? I know I don't!
I've been told by management on more than one occasion that shippers, such as those who ship fluorescent light bulbs, are under an agreement that anything broken can not be issued a claim. Again, not sure how much truth to this there is, just something I've been told a few times by different regimes.
We are told not to present a pkg to a customer, that we fear is broken, or damaged. To leave it on the truck. I don't know, it opens doors like, "well let me look at it" "You are a dumb butt for breaking my pkg, don't you know how to handle things". "Lets open it and see, maybe its just parts rolling around". Don't know where the driver was, I may say something like, Your pkg got smashed, call this number, but we have to trust the drivers to make some decisions. This one surely would have slowed down the pace, and subjected him to ridicule.
I can't believe that the OP thought the UPS driver would place his job in jeporady by getting rid of the door. No way will a driver risk 70,000 dollars a year on a stupid oven door.............