The scheduled pickup is in the pickup log of the driver who delivers the bulk of that commercial complex. I swing by later as a courtesy---none of the cover drivers do it nor would I expect them to.
So I'm a little confused, if a cover driver is on the commercial complex route, are they actually seeing a UPS Driver 3x's during the course of the day assuming you are not on vacation?
1 - Delivery @ 10
2 - Commercial Complex Pickup
3 - When you pickup (won't go into how it is counted for)
Keep in mind their corporate office has told everybody they are only going to see a UPS driver once during the day.
If so, we have a customer who is paying a lower price for what is considered to be a less comprehensive service who is getting better service than most of our customers for what I agree are likely intra-company packages that they don't want to pay a lot to have picked up. The only person you seem to be serving is a Manager at a store who doesn't mind getting a service for free, are you getting games out of this deal or something?