I do not understand the pricing either. In most cases, the Fedex price is listed as being close to UPS, but the final price is substantially lower. Where is the discount coming from????
The author claims that all her stuff is delivered 'on time.' Yet, in my delivery area, the Fedex ground guy only does certain areas of his 'route' 2 days a week. He has no problem leaving packages in his truck for 2-3 days.
The Express guy is not much different. He tells me that he routinely leaves 'runners' until he has another delivery for the area. If it is a Friday, there are areas that he does not cover.
It seems the Fedex guys routinely get away with service failures that would get us fired.
It surprises me that most people seem to tolerate this kind of service. On another board that I visit, a poster said that a neighbor of his is a FedEx ground guy and that he typically sheets 20-30 stops a day as 'not in' even though no attempt was made. Isn't that fraud?? and why hasn't a customer filed suit????
The poster seemed OK with that, as he thought the neighbor was over-worked, but when I pointed out that shippers would be denied a refund under the 'service guarantee,' he agreed that it was a crappy deal.
I also do not get the people that seem to think we like having to attempt delivering a package 2 or 3 times. My 1st year of driving someone accused me of that (to my face) and I said (directly to that person), "Are you effing kidding me???? I want to get every box the eff off my truck, the absolute last thing I want to do is go to your house more than I have to. I HATE going to your house."
I am still kind of surprised that they did not call in a concern......