Why should the company focus on retaining employees?
One could argue (at least at Express) that a longer-term employee:
-takes better care of the customer, which in turn can lead to more business from that customer
-has less accidents and mistakes
-works more efficiently due to area knowledge
I realize all of those items can be argued against as we all work with some morons at Express, Ground, UPS, etc. but I know I see better results from the longer-term employees at Express. The revolving door that Express is using is costing the company more in overtime wages, accidents, and unhappy customers.