UPS Basic service

Jack4343

FT DR Specialist
Anyone else have a Post Office on their route that refuses to accept the basic packages? I only get a couple a week for the one on my route but I have been told by the postal supervisor on staff there that they will always refuse delivery. They say that they are a "satellite" office and that the basic packages must go to the main post office in the city and then redelivered by the USPS to their little branch.
 
Anyone else have a Post Office on their route that refuses to accept the basic packages? I only get a couple a week for the one on my route but I have been told by the postal supervisor on staff there that they will always refuse delivery. They say that they are a "satellite" office and that the basic packages must go to the main post office in the city and then redelivered by the USPS to their little branch.
What does your center manager say about that?
 

pretzel_man

Well-Known Member
Anyone else have a Post Office on their route that refuses to accept the basic packages? I only get a couple a week for the one on my route but I have been told by the postal supervisor on staff there that they will always refuse delivery. They say that they are a "satellite" office and that the basic packages must go to the main post office in the city and then redelivered by the USPS to their little branch.

The basic label has the satellite Post Office address on it right? What is your center doing about this? Changing the address and sending to the main post office??

This is a new one for me.

P-Man
 

dupa

On-Road Integrated Optimization and Navigation.
Why would UPS care about the refusal and it ending up in the clerk station to be redirected to the main post office, is that not a change of address or reroute charge?
 

Jack4343

FT DR Specialist
The basic label has the USPS office address on it. It has the two barcodes on it as well. One's a 1Z and the other is a USPS barcode. The USPS deliver to address is a PO Box that I'm guessing is inside that Post Office. I haven't spoken to my center manager about it but I've told my on-car and he's told me to continue to sheet as refused and bring back to the center. I have no idea what the clerk does with the packages but I know it's not getting routed to the main post office for the city as I've talked to that driver and he doesn't get those packages I've sheeted. Before I was permanently assigned to this route that Post Office got over 100 Harry Potter books (as most of them did that day) and they refused them as well. The driver notified the center and I'm not sure about what exactly happened but the post office did finally accept shipment but have since returned to refusing shipments. To be honest, they aren't the nicest bunch of people I've ever met and that's putting it mildly. Even my customers in the area hate doing business with them. Oh well, more stuff for me I guess!
 

dupa

On-Road Integrated Optimization and Navigation.
i am not understanding why you would concern yourself with the refusal, what possible difference could it make to you, a service cross with refusal and sheeted as such is the only concern you have, what mgt decides from their should not make any differnce in doing the job as instructed
 

Jack4343

FT DR Specialist
i am not understanding why you would concern yourself with the refusal, what possible difference could it make to you, a service cross with refusal and sheeted as such is the only concern you have, what mgt decides from their should not make any differnce in doing the job as instructed

Not really that concerned about it. I just threw it out there to see if anyone else had this happen and see what they do about it.
 
i am not understanding why you would concern yourself with the refusal, what possible difference could it make to you, a service cross with refusal and sheeted as such is the only concern you have, what mgt decides from their should not make any differnce in doing the job as instructed
For one thing the refusal makes for unhappy customers on the receiving end as well as on the shipping end. The failure to provide a service someone has paid for reflects badly on UPS regardless of the condition. Besides that it creates more work on the drivers part.
 

dannyboy

From the promised LAND
short and long of basic

a very large percentage of the cost of a package is the delivery at the end of the transit. especially if it is way out there.

basic allows us to garner volume that makes it through our system (giving jobs to hundreds of people along the way) with the last leg going to the post office, not the consignee. that way, we get the lions share of the package income, without the last leg expense.

the postal service does not have a good distribution system for packages, so we get stuff there usually much faster.

those that find fault with basic say we are giving jobs away by not delivering that last leg. that view is very short sighted, and does not allow the consideration of the thousands of jobs that basic does bring to ups. if those individuals got their way, those jobs would be lost, as the customers would just not use us. period. so while we might not get all the revenue off those packages, we get a lot of it.

as for the refusal of the packages by the postal service, that does not reflect on us, we are not the ones that would not complete the delivery. it is their issue.

after all, they are totally pissed that we get the lions share of the revenue, while they see themselves as having to do all the work. so yeah, they are the short sighted ones that end up giving the postal service a black eye. which in the end will mean more money for us if we live up to our end of the promise.

d
 

dilligaf

IN VINO VERITAS
Anyone else have a Post Office on their route that refuses to accept the basic packages? I only get a couple a week for the one on my route but I have been told by the postal supervisor on staff there that they will always refuse delivery. They say that they are a "satellite" office and that the basic packages must go to the main post office in the city and then redelivered by the USPS to their little branch.

We have a couple of rural PO's and neither have ever refused basic's. They are addressed directly to those PO's and that is where they are delivered.
 

beentheredonethat

Well-Known Member
short and long of basic
...
as for the refusal of the packages by the postal service, that does not reflect on us, we are not the ones that would not complete the delivery. it is their issue.
d

Danny, I agree with virtually your whole synopsis except the part above. Although I'm sure there are some customers that would blame USPS vs UPS. There's a lot others that would say. Hey, I signed a contract with UPS and UPS you signed a contract with USPS. You clean up the act with the USPS. I pay UPS not USPS.

I'm willing to bet there will be work done in corp on USPS that refuse pkgs shortly. Feb 09 at the latest. (JMO)
 

Coldworld

60 months and counting
Danny, I agree with virtually your whole synopsis except the part above. Although I'm sure there are some customers that would blame USPS vs UPS. There's a lot others that would say. Hey, I signed a contract with UPS and UPS you signed a contract with USPS. You clean up the act with the USPS. I pay UPS not USPS.

I'm willing to bet there will be work done in corp on USPS that refuse pkgs shortly. Feb 09 at the latest. (JMO)

I have had basic pkgs refused by the post office and they go back out the next day and ups just delivers it themselves...no big deal.
 

UpstateNYUPSer(Ret)

Well-Known Member
I have had basic pkgs refused by the post office and they go back out the next day and ups just delivers it themselves...no big deal.


This is a big deal because we are offering this service to our shippers at a reduced shipping rate as an incentive for them to ship with us so if we are in fact handling both ends of the delivery we are losing money on these shipments.

I deliver in the city so this is not an issue for me but when I had my country run I had quite a few of these basic pkgs. The post offices always accepted them. I would spend 5 minutes delivering what would have taken 30-45 minutes or more to deliver if I had to go to each individual address.
 

dilligaf

IN VINO VERITAS
Also Upstate, they (basics) have to be cleared through the postal system as well. If they aren't they show up as a service failure just like in our system. This is what I have been told by our PO.
 
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