Why is UPS such a miserable place to work? From top to bottom people are dissatisfied. Personally, if I was at the top I would want to make it a place where people loved coming to work, a place where people to pride in working. I have heard that is how it once was, but in the end one can't go home feeling great about the way they have been treated or the way they have treated others. I feel a UPS representative should tell customers, "thank you for choosing UPS, how can you help me?"