If I followed EDD 100% on my route, I would run out of fuel at 9:30 at night with 20 stops left to go.
4. The multitude of "methods" for doing our job have been carefully designed by the company so that by following one you automatically violate another. The goal is to create a scenario in which the employee is always at fault and can be blamed when something goes wrong. Heads they win, tails you lose.
Why would you get a signature on non-signtature required packages when the customer is standing right in front of you? DR MC and move on.
At ups CORPORATE schools integrad they have a scenario where you deliver a dr to a residential stop. As you put the package down a customer answers the door. You then get a signature. If corporate is training the new drivers with this method maybe its your mgt team who needs a refresher.Sounds as though your mgt team needs a refresher course on driver release methods. No, you do not ignore a direct order.
So corporate is discontinuing driver release?
An instructor was telling us a main reason for integrad was because a lot of drivers were thought wrong from what corporate intended. Different supervisor, center, or center manager, different policy. Dr out of sight out of weather. However, if you deliver to a person take a second and obtain a signature. To me it sounds not only better for yourself and ups, but for the customer who shipped it dealing with fraud. It's as easy and fast as....... Obtaining a signature.Customer opens door--you hand them package. DR MC
It's dishonesty and you will at the least get a talking to. You get time for every signature but if it's not a signature required and you get one you can get in trouble. It is stealing time if you bonus.Both you and koc have said that you would get the signature. Why would you get a signature on non-signtature required packages when the customer is standing right in front of you? DR MC and move on.
So even tho they are teaching new drivers at Intergrad to obtain signature when the opportunity is there and some of us have been instructed to get the signature, you would go against corporate training and local level direction?Customer opens door--you hand them package. DR MC
Could it be that the folks at Integrad are having the trainees get a signature rather than DRing the package to give them more practice with the DIAD?
If I walk in tomorrow morning and the center manager directs that we are to obtain a signature whenever we make contact with the consignee I would most certainly follow that directive; however, I have to think that the folks who implemented driver release knew what they were doing and that the cost of the occasional claim would be more than offset by the money saved by delivering the package on the first attempt and in the most efficient manner possible.
Let's assume that you have 100 residential stops and since it is a holiday every single person is home. Let's further assume that it takes 5 seconds to hand the package to the customer and 30 seconds to obtain and clarify a signature. 25 seconds * 100 stops is 2,500 seconds, which works out to just over 41 minutes. (The 30 seconds may be on the high side but we tend to spend more time chatting while waiting for a signature as opposed to handing the package to the customer)
If your center team is directing you to obtain a signature if you make customer contact then by all means you should do so. I am glad that I work for a center team that uses common sense.
It's easy on the phone. And, when imbibing on a few Labatt's!!!Sorry Upstate...I'm agreeing with you...quoted the wrong post somehow...how did I do that....
Having never been to nor spoken to anyone who has been to Integrad I have no idea what their coursework entails.