I have an apartment complex that let's us leave packages in the office but doesn't sign. I only leave shipper releases and signed delivery notice packages. In this complex there are a handful of customers who signed up for mychoice, and they choose left-at: office as their status. The diad prompts 'customer requests package be left at the office. Assign left at status? Y/N' Regardless of whether I choose y or n, the diad will not release the package(s) without a physical signature. And release number does not work either. It automatically converts a reloadable package to a signature required. One of the customers finally complained, and the rightfully so. I have tried to explain the situation before, but they just don't believe it.