CPC has been fixing the problem for pickups called in incorrectly. It will get a lot better...
What makes you think that?
They've had over 10 years to figure out this problem and it's no better than it was in 2003.
This my real axe to grind with Ground. There is so much confusion with the public and the call center over this and it just gives us Express drivers more headaches and work too. And it pisses off a lot of customers. Fred & co. has taken no real steps in solving the problems associated with this and now it's festered. Hell Ground is too lazy and/or cheap to even have their own dropboxes and they expect Express drivers to handle their packages which is pure BS. And when their revolving staff of drivers screws up a delivery or pickup, guess who hears about it?
And you now think it's gonna get better?