tourists24
Well-Known Member
Totally understandable for sure. I truly wish I still felt the same as youBut the customer paid for a service. I'd like to cone as close as possible to providing that service.
Totally understandable for sure. I truly wish I still felt the same as youBut the customer paid for a service. I'd like to cone as close as possible to providing that service.
I mean no sweat off my back if it's late but purposely screwing a customer just so I can get off 30 minutes earlier just doesn't sit right with me.Dammit! Now you care, too
Me too.But the customer paid for a service. I'd like to cone as close as possible to providing that service.
I don't go out of my way, but they paid for 10:30. Once it's not 10:30, that's really not my problem. I never had late air til about a year ago, now I have several a week. This is not my decision, it is UPS decision.I mean no sweat off my back if it's late but purposely screwing a customer just so I can get off 30 minutes earlier just doesn't sit right with me.
We had someone walked off last week for saying friend it. I'm mixing ground. They're back now, but that is a big thing in my center right now. No mixed ground until all airs are done. Doesn't matter if they're late or not already.After 10:30, they are late. Once they are late, doesn't matter how late. I go straight to my first stop once my airs are past commit.
It sucks but yep... WAI.... they'll get it exactly how they want it in that case. Just have to tell the customers who ask where the rest of their stuff is "Bring it back around 4"....If it was up to me I'd mix ground after 10:30. When they're already late, who cares. Can't do it here
friend air and friend OrionThe smart business decision is to make service and not worry about your Orion trace.
I respectfully disagree with this. Just because it's late doesn't mean the customer isn't waiting on it.
Can't charge anymore than we do. FedEx is cheaperThis is a sales problem. 3/4ths of the NDA I deliver are to people that are not home and most do not get home till the end of the day. NDA should be a super premium, which would encourage more NDA savers.
It is usually free since we can't get air on time,ever!Can't charge anymore than we do. FedEx is cheaper
I'm sure they code it as act of God or some other BSIt is usually free since we can't get air on time,ever!
You sound disgruntledI'm sure they code it as act of God or some other BS
Best. Post. Ever. Lmfao.friend air and friend Orion
After 10:30, they are late. Once they are late, doesn't matter how late. I go straight to my first stop once my airs are past commit.
Between the idiot dispatcher, the terrible loader, and all the irreggs down the middle, I gave up. Used to really take pride, but only gonna hurt myself if I do that.
My drivers deliver straight air until 1030 then continue to run air and get bulk stops off with the air. Most of the drivers are pretty cool with the arrangement. My center average is only 3-5 late air a day....oh crap..... even worse..... ick
Wasn't complaining about irreggs. Just saying that at 10:30, it's time to start getting them off the car, so I can sort and deliver the shelves. I certainly can't leave them in my way all day. And if I have a 1 LB package that was due at 10:30 and five or six monsters clogging my aisle and rear door, I'm going to do the air in trace at that point, it's already late.and where would you like the irreggs to be loaded? Let me guess...you only want them on the tail end...or someone else to shuttle them because they are in your way! This is the problem with the drivers now...they only want those packages, NOT THOSE packages that actually means you have to work...
for the love of god man!
You're right from a perspective of you getting off early, and from a perspective of short term profit for the company, since it reduces your paid hours.
Unfortunately, in the long term, customers that frequently get their NDA packages delivered well after the commit time are a lot less likely to continue to order our premium products, and also a lot less likely to stick with UPS.
This kind of short term thinking, from all levels within the company, is slowly killing us. We charge more than our competitors, with the customer-facing justification for that being that we provide better service. And then we go ahead and provide service that's only on par with, if not worse than, what our competitors can provide.
sometimes you gotta treat bulk as air.Wasn't complaining about irreggs. Just saying that at 10:30, it's time to start getting them off the car, so I can sort and deliver the shelves. I certainly can't leave them in my way all day. And if I have a 1 LB package that was due at 10:30 and five or six monsters clogging my aisle and rear door, I'm going to do the air in trace at that point, it's already late.