What is the GBS in Salt Lake City?
Part of the last 1800 PickUPS call centers. There were 10 to 11 in 1996. They (UPS) have moved them south Guatemala, Panama, Guiana, The Philippines etc.
They (UPS) are closing the Tampa one very soon laying off 500 employee’s. GBS is an acronym of Global Business Service last time I heard it.
They find foreign workers / businesses that speak English as a second language for all The 1-800-Pick-UPS calls dirt cheap compared to Americans.
Salt Lake City was all UPSers. Tampa was outsourced to a Company named Alorica. There is still one Call Center in Newport News Virginia with 800 to 900 possible Alorica employees that answer the phones and reply to UPS.COM request and inquiries.
Sad, very sad for those UPS employees and the US outsourced ones.
Panic bean counting as UPS failed in 2019 to meet Stock / business / Wall Street profit expectations for 2019.