BrownCafe

The big brown UPS trucks sure are hard to miss. Touting a bright yellow-and-brown UPS logo with uniformed drivers to match, the United Parcel Service seemingly delivers packages across the country at lightning speed. In fact, the company describes itself as “a global network of movement,” according to Trucking Truth, a distinction it has been working towards since it began as American Messenger Company in Seattle, Washington in 1907.

But with such an expansive presence and dedicated fleet of drivers comes an air of mystery. Whether you’re driving behind a UPS truck and questioning why their drivers never make left turns -– or wondering why UPS trucks always leave the doors open –- there’s a lot of secrets to unpack with these guys, with one of the biggest mysteries remaining: how much do UPS drivers actually make?

People are calling Cape Cod the “Bermuda Triangle” for package deliveries and wondering where their Amazon and UPS shipments went. Since the coronavirus pandemic started, people have ordered online like never before. But even now, some people are waiting weeks for their deliveries.

For Roland Pourier, it was foot soap. “You just feel like you’re being played, that’s all,” Pourier said.

For Laurel Galvin, a bubble maker for her nursery school. “I couldn’t figure out why,” Galvin said. “It’s supposed to be on the truck but it’s not there.”

United Parcel Service is now requiring that its employees wear masks at its Whites Creek location after News4 Investigates documented citizen complaints and captured employees not wearing masks despite the company’s mandate to follow city guidelines.

Richard Scott reached out to News4 Investigates with his frustrations with the UPS location after filing two different complaints with the city that he was encountering employees not wearing masks.

After a third visit where he said employees were again not wearing masks, he called News4 Investigates.

Scott’s wife of 47 years has a compromised immune system.