Why would you retype it instead of rescanning it if you still had the customer right there? There has to be more to the story.
He stop completed the stop and it came up as late air when he it '8' for reciever. In this case I think you hit 1 for residential or something. So, he went back and voided the stop. At this point it won't be in EDD anymore so you have to type in the information and stop complete it again.