He sounds to me like a typical Ground contractor. Like the others he was greedy and wanted it all for himself but failed to realize that by doing so he allowed himself to be completely and totally subjugated to the absolute will and power of that company in exchange for some more routes of dubious profitability. Routes that were to be manned by people to whom he couldn't pay enough to make them accountable to him or to allow himself the right to be dependent on them. He simply got what he asked for. He is indeed a POS. and despite the fact that he operates in the largest city in America word of a bad employer gets around quickly and soon he won't be able to get anybody to work for him.
Yeah.. I am far from a typical POS contractor. I turn more drivers/helpers away than I hire on a regular basis. I have managed to keep the same managers working for me for the entire time I have had the need for the position. I have had the same core of 8 or so drivers for the last 2 years. It is the other 4 or 5 that get rotated in and out. The people who come to work in this business have absolutely no chance of making what I pay them anywhere else. March of 2016, I offered my entire staff the opportunity to gain health benefits. 4 out of 20 wanted them. The rest wanted the money. I may hate the business I am in, along with the business I am contracted with. But, I recognize my place and have always done right by those who have been willing to do right by me. However, the environment and school of thought is that I need my employees more than they need me. Which, I have proven time and time again that it is simply untrue.
I pay sick days. I pay hourly wages. I maintain my routes so that they don't allow much in the way of overtime. I maintain my fleet and purchase new trucks regularly. So, your assessment based on my jaded opinion of this gentleman's loss shows you are equally jaded when it comes to contractors.