Sure was. Didn’t get out of the building until almost 10.
I saw our truck on the strip about 8:20 and another farther down 15 half an hour later. Figured it was your’s.
Sure was. Didn’t get out of the building until almost 10.
It sure was. Got to our building around 9:10I saw our truck on the strip about 8:20 and another farther down 15 half an hour later. Figured it was your’s.
As long as we have perfect service Monday we are good .
That reminds me of a couple months ago when preload had our fire drill. We all met where we were supposed to and much to our surprise found a whole bunch of brand new trucks just sitting there doing nothing but collecting bird .The only reason my building is short of package cars is because of all the red tags. No money to buy parts. At the same time we have about 20 brand new package cars without license plates taking up space on the fence.
Delivering late air? Be sure to tell the customers to request a refund.Leaving 40 minutes late and having 7 extra air stops on this route im covering sure is fun.
Any other center hurting?
Delivering late air? Be sure to tell the customers to request a refund.
Put one of those "hack" videos on YouTube.Its surprising how many customers dont know this. Especially businesses.
Its surprising how many customers dont know this. Especially businesses.
I think of this often. Lot's of businesses send NDA to each other in basically automated fashion. Such a waste of money if the item isn't truly time sensitive. But....I DO get that it's kind of courtesy thing; good business.In the majority of circumstances, businesses don't even care if a 10:30 commit is late. Most of the time the person that needs that package or envelope isn't sitting their waiting for it in order to start their day. So often, the package is still sitting there unopened when I go back later to deliver the ground or even to do pickups.
Or in the case of residential, notice how many people aren't even home in the morning when you deliver that air. Lot's of wasted money being spent for unnecessary 10:30 commits when a saver may have sufficed.
Is it really a full refund, or a partial-refund to Saver/2-day/3-day status?Speaking of late air, I had this conversation with a customer after his air was 30 minutes late:
Customer: “Wasn’t this supposed to be here at 10:30?”
Me: “Yep.”
Customer: “So, what happens now?”
Me: “Free shipping for you.”
Customer: “Go ahead and bring these late from now on!”
Has to be one of the dumbest things in the history of the company. Hey we suck all week but Monday, were gonna knock it out of the park.As long as we have perfect service Monday we are good .