Couriers WAD. Part of WAD is using the proper methods - CBP and defensive driving. All a courier needs to do is come back not having had an accident and deliver/pickup the freight as instructed. If lates happen, it's out of the courier's hands. Follow CBP and defensive driving techniques as taught by the company. If a courier is having continuous lates his route needs to be adjusted so that he doesn't anymore. The only thing a courier should say to a manager is please give me a checkride/run the route with me in the passenger seat when questioned about on-road performance. I've seen too many couriers take these things so personally and sabotage their employment by going off on managers when questioned about on-road performance. When questioned about on-road performance just keep it simple: request a checkride and that they do the route with you in the passenger seat. That's all.
Too many new couriers feel that going above and beyond is running your butt off and driving like a maniac. Frankly, this is because some couriers who have been there just a little longer than the new couriers still don't understand what policy states and intimidate these new couriers into thinking they need to never have lates and it's entirely on them if they do. More employees need to take the time to educate themselves with what policy states. Along with that, too many couriers feel intimidated by gap reports/olccs. Those don't mean anything in the grand scheme of things and you can always choose not to sign them. Above all, the company expects safety above all and they have been clear about that in policy. If you want to go above and beyond for the company, yourself and your fellow human beings, please just be safe out there. Being safe often means going slow as speed is often the thing that can cause accidents/injuries. Whether it's just backing too fast or speeding so fast it's too late to get out of the situation you've gotten into as you have little control at such a high speed...