I did have an older customer stop me once and ask why we don't stick around after we ring the doorbell. I told him we on such a tight time crunch that they don't allow it unless there's a signature required. He said he missed the days the ups
Man would knock on his door, hand him his package with a smile and engage a quick little conversion with him. He said, "that's real service". Sad you all have gotten away from that... I kind of agree with the man.
I came from a full service industry where it was our job to make sure customers were happy. The ole mighty $ has ruined it tho for the shipping industry. I have the Richard Branson ideology.. take care of employees.. employees take care of customers.. and the happy customers do more business...
