By The Book
Well-Known Member
You said it, the external ones tend to be taken a bit more seriously.
Heard it thru the grapevine...
- Thread starter AutoZone
- Start date
Catatonic
Nine Lives
I always thought UPS took care of the shippers.
They don't now?
Catatonic
Nine Lives
In what way?
Cut routes, inconsistent pickup times, oops we forgot to cover that pickup today.
No the driver can't wait for that $300 next day air....And so on.
upsgrunt
Well-Known Member
When I was first starting out, I remember being able to not worry about aches and pains and feeling as strong as an ox; carrying whatever I had for a stop out and down the PC steps in one trip. Now everything hurts, and the feeling that I can't trust my knees completely when I'm getting out sucks the worst. Some days it's fine, and then the next day I'll get out with an envelope and step down to a twitch of pain that makes me want to piss my pants. Not knowing what to expect has become the worst for me. I want to go back to not worrying about something hurting or giving out.
Brownslave688
You want a toe? I can get you a toe.
Many pick ups times have been moved so that they are picked up when delivered. Can't rack up those Orion miles. 11 am delivery? Sorry I'm supposed to pick up too.
Catatonic
Nine Lives
These shippers average more than one package per day?
I remember implementing on trace back in the 80's as a center manager if the shipper had less than 5 packages per week but then an air pickup driver would swing by if they had any air. Different world back then ... pre-DIAD.
By The Book
Well-Known Member
I was being sarcastic in a way saying that the internal customers "the employees" are not treated like the external customers, who are the ones UPS pays attention to.
Brownslave688
You want a toe? I can get you a toe.
Yep. Some are decent sized. 10-30 packages per day.
Depends on the center manager also. Some won't do it. Others do whatever they are told.
Catatonic
Nine Lives
Had to read it twice but you are correct ... funny how the mind works sometimes.
Catatonic
Nine Lives
Nope ... nothing like that kind of volume. Things do change.
Must be all ground packages. There's not much margin in ground packages.
As UPS gains more capacity, the pickups on trace may be tightened up.
UPS squeezes the customers just as they do us.
UpstateNYUPSer(Ret)
Well-Known Member
Give it time----there will be.
bottomups
Bad Moon Risen'
I had no EDD on Friday. Had to manually enter 112 stops.
AutoZone
BrownPower
The only inclination of heat I've gotten was delivering and early AM NDA on a Saturday to a high end race boat builder.. I dropped off his package and he said, "where the friend is the important one?". I said I'm not sure, that's the only one I have for you. He says that's bullSh, I ordered them both at the same time from the same supplier. I said check your tracking number, if there's a problem call the center. have a great day! I went back there the next Saturday with the IMPORTANT package. And he apologized to me and said his shipper messed up..
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AutoZone
BrownPower
I did have an older customer stop me once and ask why we don't stick around after we ring the doorbell. I told him we on such a tight time crunch that they don't allow it unless there's a signature required. He said he missed the days the ups
Man would knock on his door, hand him his package with a smile and engage a quick little conversion with him. He said, "that's real service". Sad you all have gotten away from that... I kind of agree with the man.
I came from a full service industry where it was our job to make sure customers were happy. The ole mighty $ has ruined it tho for the shipping industry. I have the Richard Branson ideology.. take care of employees.. employees take care of customers.. and the happy customers do more business...
Man would knock on his door, hand him his package with a smile and engage a quick little conversion with him. He said, "that's real service". Sad you all have gotten away from that... I kind of agree with the man.
I came from a full service industry where it was our job to make sure customers were happy. The ole mighty $ has ruined it tho for the shipping industry. I have the Richard Branson ideology.. take care of employees.. employees take care of customers.. and the happy customers do more business...
Mugarolla
Light 'em up!
Guest of honor,
