Cactus
Just telling it like it is
Just throwing an idea around. If you think you have a better one, let’s hear it.
FedEx stock is crashing and burning. What do you think the future will be?
- Thread starter fedx
- Start date
OrioN
double tap o da horn dooshbag
McFeely
Huge Member
Except some of the phone calls to request a pickup are automated and the customer talks only to a computer.
Cactus
Just telling it like it is
Well, if they get the opportunity to talk to a human being preferably one that doesn’t only speak Ethiopian.
OrioN
double tap o da horn dooshbag
They reprogram the automated system to be FXE or FXG as the first option & go from there... makes just too much common sense, eh?
I'll be surprised if they will implement this idea this year!
dezguy
Well-Known Member
Still won't make a difference when customers don't know there is a difference between ground and express.
They reprogram the automated system to be FXE or FXG as the first option & go from there... makes just too much common sense, eh?
I'll be surprised if they will implement this idea this year!
The majority of customers only see a FedEx truck pull up. They don't know or care that ground and express are two seperate operating units.
OrioN
double tap o da horn dooshbag
FXE can pickup the Ground crap, since it's less time sensitive & just let a fake FedEx Ground driver pickup from your station. Heck, u do that at the drop box sweeps already, right?
Can't work in FXG picking up a FXE in cases where it needs to get to the plane by tonight
Can't work in FXG picking up a FXE in cases where it needs to get to the plane by tonight
Star B
White Lightening
Yes, and considering FXE can be a "contractor" in FXG's eye, FXE gets paid by FXG for picking up packages. For what I know, FXE isn't designed to be paying out domestic piece-meal packages.
MAKAVELI
Well-Known Member
Seems like FedEx has built themselves a conundrum and in my opinion there's only one way to fix it.
Continued Turbulence Makes It Hard for FedEx to Deliver for Investors in 2020 | The Motley Fool
Continued Turbulence Makes It Hard for FedEx to Deliver for Investors in 2020 | The Motley Fool
dezguy
Well-Known Member
They way it works where I am, people drop off ground stuff at the front counter and those couriers who will pick up ground stuff that's been sitting for a week, waiting for ground to get it, bring it back to the station. Express charges ground for this. A ground guy swings by in the afternoon and grabs all the stuff and the corp pays the contractor for that.
So basically, what's being suggested is for express to do grounds pups, charge ground for the service only for the corp to turn around and pay the contractor for picking up the freight from the express station.
Seems pretty convoluted.
It will be fine
Well-Known Member
Meh. If they pay express what they pay Ground contractors for the pieces it doesn’t really cost anything. It just maintains the legal argument of a separation.
They should allow us to pick up each other’s freight with a customer surcharge. That’ll train the customers faster than anything to select the correct service.
Fred's Myth
Nonhyphenated American
OrioN
double tap o da horn dooshbag
FXG can't handle FXE pickups... for the reason I stated earlier.
Waitaminute, all of u OFF today? I'm on PTO this week...
59 Dano
I just want to make friends!
You have to look at it through his eyes. Right now, a customer calls the one number and doesn't know if he needs a Ground or Express pickup because "all I know is it's FedEx." But with two numbers, he knows the difference between Ground and Express because reasons.
59 Dano
I just want to make friends!
You're missing the issue - too many customers don't know the difference between Ground and Express, or that there is a difference.
OrioN
double tap o da horn dooshbag
McFeely
Huge Member
100+ stops today, but I’m on like my 4th 28-29 and getting paid.
Cactus
Just telling it like it is
Can’t even remember what those codes are. Is it paid break? My state never mandated that.
It will be fine
Well-Known Member
For returns and other low volume random shippers, why can’t the caller enter the tracking # and have the system schedule the correct service?
